Call Center Predictive Dialing Systems
(via Live Connect) Call center managers strive to reach as many prospects as they can, whether they need their agents to make a sale or collect a bill. Even in small call centers, agents can only reach so many people every hour. This is where predictive dialers come into play. Predictive dialers automate the entire […]
The Fundamentals of Call Center Workforce Management | Deep Insights
Call centers face several workforce management challenges including managing service levels, forecasting calls, and scheduling staff. Workforce management is a process that involves using precise staffing figures each hour to enhance service while reducing costs. It is considered one of the most significant planning and administration functions in a call center. This process is handled […]
