Call centers face several workforce management challenges including managing service levels, forecasting calls, and scheduling staff. Workforce management is a process that involves using precise staffing figures each hour to enhance service while reducing costs. It is considered one of the most significant planning and administration functions in a call center. This process is handled […]
Founded in 1996, iLeads.com® has roots in lead generation, but today we are far more than just a lead generation company. As a leader in customer acquisition solutions, lead analytics and custom data services, we help clients in Lending (origination and servicing), Insurance, Real Estate, Direct Mail, Telemarketing and Home Services introduce themselves to their new clients. Give us a few seconds. We’ll show you what your leads are really telling you.
Founded in 1996, iLeads.com® has roots in lead generation, but today we are far more than just a lead generation company. As a leader in customer acquisition solutions, lead analytics and custom data services, we help clients in Lending (origination and servicing), Insurance, Real Estate, Direct Mail, Telemarketing and Home Services introduce themselves to their new clients. Give us a few seconds. We’ll show you what your leads are really telling you.
