The Fundamentals of Call Center Workforce Management | Deep Insights
Call centers face several workforce management challenges including managing service levels, forecasting calls, and scheduling staff. Workforce management is a process that involves using precise staffing figures each hour to enhance service while reducing costs. It is considered one of the most significant planning and administration functions in a call center. This process is handled […]
US Contact Center Industry is Booming
The contact center industry is booming in the Unites States! With just over 16,000 jobs recently added, it’s safe to say that the industry is showing tremendous growth and potential. Head on over to the Live Connect blog to learn more!
